When it comes to IT services, people like to use things they’re familiar with. Changing systems, services and software could quickly make you the most unpopular IT manager on the block. There’s no doubt that sticking with tried-and-tested technologies can be easier and cheaper.
But sometimes there’s a definite need to move on to newer technology, or to make efficiency savings. When it’s time to upgrade that old dinosaur of an Exchange server that you’ve been running for a few years, you might decide to go down the cloud computing route and save yourself the hassle of updating and maintaining an on-site server once and for all. With faster connections, more mobile devices and a more technologically demanding world, it’s a good idea.
So what kind of changes will your staff see when you switch to Hosted Exchange?
If you’re already using Exchange 2010 at your place of work, chances are your users won’t see much of a difference between the in-house Exchange server and Hosted Exchange 2010. There will be some configuration tweaks here and there, but the average user won’t have sight of those.
Hosted Exchange 2010 is, by definition, pretty sophisticated. Any changes your users see are very likely to be positive. Because Exchange is such a widespread system, chances are that most (or all) of your staff will have used it before. That cuts down on the cost of training and support right from the off.
They’ll notice the benefits at first. It’s likely they’ll have a far bigger mailbox than before for one thing: many companies limit their employees to around 500MB of storage, but the cloud offers anything up to 25 Gb (or more). They won’t be frustrated and hassled by those annoying Exchange emails telling them their mailbox is almost full. (That’s always the last thing you want to read when you come back from a two-week holiday in the sun). More generous storage is sure to please anyone who emails large attachments or uses their email as a file storage space. They may notice some speed benefits when downloading files too, and they may notice new features if the version of Exchange they’re using is more up-to-date than your previous installation.
If your Exchange server is getting a little old and decrepit, Hosted Exchange will provide significant improvements in speed and reliability. That’s always something users like, and it will cut down on the amount of time your technical support staff spend on dealing with outages and all the related incidents that are opened when email goes down.
In fact, the additional layer of support provided by your Hosted Exchange provider will make a huge difference to your technical support team. If something goes wrong, they’ll have another team to help them resolve the problem. You may even see your a couple of them raise a smile when they realise they’ll have a bit less work to do.