Case study

Intouch Advance story

Wayne Leach is the IT Support Executive at leading telecoms consultancy Intouch Advance. On starting in his new role, Wayne quickly identified better ways to manage their email.

“We get around 1,500 to 2,000 spam emails a week, and previously used Cloudmark, which was good at catching spam, but placed it into users’ spam folder,” explained Wayne. “They felt impelled to check this folder each day in fear of losing legitimate emails. This also used up unnecessary disk space on the Exchange Server.”

In his previous employment, Wayne had seen the benefits and manageability of external Email filtering on a very large scale. “MessageStream offered a very similar system and at a lot less cost,” added Wayne.

“Users now trust their email system and do not have to search through their spam folders looking for legitimate emails saving them time and gaining productivity in the business.

“From enquiring about MessageStream and being able to demonstrate to our directors the benefits of the system, everyone at MessageStream has been really helpful and the system has proven to be a real success.

“It was a big gamble for me to implement this as I had only been with the company for a few weeks and if anything had gone wrong would have cast a shadow over my abilities. Everything worked fine and we now have a reliable email system that looks after itself.”