Case study

Prism Total IT Solutions story

If you’re in the IT support business, you know the importance of solving you clients’ problems quickly and efficiently.

Richard Alexander works for MessageStream Partner Prism IT: “Straight away, our client’s problem was almost completed resolved with minimal changes required. The client was delighted at how much of a difference MessageStream made in a small amount of time.”

Richard is also aware how unwanted email content can have a negative impact on the relationship with his clients. “Spam is a big problem. We’ve find that some clients think that receiving spam indicates that their infrastructure has not been set up correctly. MessageStream gives us a cost-effective solution to this problem… and makes us look good!

“This particular client had large amounts of spam and back-scatter spam, adverts for pharmaceutical products and pornographic material. They were also vulnerable if their Exchange Server went down, as all incoming messages would have been bounced, and not give a good impression of the company,” explained Richard.

“MessageStream is an excellent product, but more importantly for us was the level of knowledge from all members of the MessageStream team. Any questions I had were dealt with quickly, accurately and without fuss. No call centres, PIN numbers, passwords, etc. Just a knowledgeable person at the end of the phone line.”

www.prism.uk.com